Refund Policy

Draft, not yet in force.

Money-back guarantee

If the offer you bought promised a money-back guarantee (for example "30-day money-back guarantee"), we keep that promise: write to support@fitvee.com within the guarantee's period and we refund the purchase in full, with no questions.

Memberships

• You can cancel at any time. The membership ends at the end of the period you've paid for and isn't charged again.
• In the EU, Norway and the UK, you can withdraw within 14 days and we refund what you paid, less the days you used (see our terms).

Refunds in the US

• Your first payment: ask within 30 days of it, in your account ("Get a refund"), and we refund it in full. Your membership then ends.
• Your first full-price renewal: the same, within 30 days of that charge.
• Later renewals aren't refunded. Before your first full-price charge we email you its amount and date, and you can cancel online at any time before any charge. If something went wrong, write to support@fitvee.com and we'll look at it.

[Founders: these windows are a draft (research: woowoo-labs research/payments/refunds_recovery_2026-09-29.md §7); they match the checkout terms and the US region in brands/fitvee/brand.ts, so change all three together.]

A charge you didn't make

If a charge from FITVEE.COM wasn't made by you or someone you allowed, write to support@fitvee.com with its date and amount. We'll refund it and cancel the membership.

How refunds are paid

To the card you paid with, through Stripe. Banks usually show a refund within 5 to 10 business days.

Contact

support@fitvee.com